Delivery & Refunds
1. On our Collection ranges most of the favours are handmade to order and others shipped in. To avoid disappointment, please place your order 8-10 weeks before your special event. If you require your order to be delivered within a specific time, please contact us to check the time frame is achievable before placing your order. If you need a special delivery, there is an additional charge.
1a. You will be notified by e-mail the day your goods are dispatched and will usually arrive within 3-5 working days. All of our parcels are sent out by recorded delivery to ensure the safe arrival to the recipient.
1b. Our standard delivery charge is (we only ship to mainland UK) £3.95 for orders up to the value of £18.00, £7.95 for orders up to the value of £30.00, £11.95 for orders up to the value of £80.00 and £18.95 for orders over this amount. This includes recorded signed for delivery. Any special delivery requirements must be discussed with us and additional costs calculated.
1c. If you do not receive your goods within 5 days, please notify us immediately so we can take action.
1d. If no one is available for a signature at the specified address, the courier will leave a card. Your parcel must then be collected within the stated time. If the parcel is not collected, it will be returned to Bomboniere By Maria. You will then be contacted by us to re arrange delivery at an additional cost to you.
2. We accept cancellations for our handmade collections within 72 hours from the date of your order and a full refund will be given.
2a. After the 72 hour cancellation deadline, all of our handmade collections are non refundable as they are made to specific quantities and specifications.
2b. All of our products are packaged securely, but should anything arrive damaged, it must be reported to us within 24 hours of receiving the goods. The product will have to be sent back to us. After inspection of the damaged goods we will notify you of any refund due (if applicable).
2c. We will refund any money received from you using the same payment method originally used by you to make the purchase.